HIRE TERMS AND CONDITIONS

Placing an order with us verbally, by phone, Internet or any other method of communication constitutes you having read, understood and agree to the following terms and conditions. Please read this agreement carefully. Upon entering into this agreement, you the hirer, agreed to be bound by the terms within. These are the only terms and conditions upon which will form a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by The English Wedding Company. Within these terms and conditions reference to “goods” “orders” or “items” shall include vases, candelabras, table number holders, faux stoneware, and any other items hired by you from us under the contract for hire agreement. The period of hire covers 48hrs – we can be flexible on this at our own discretion. We reserve the right to collect hired items after midnight following your event as products may/could be needed for re-hire and will be required for quick ‘turn-around’ cleaning and prompt dispatch – under these circumstances this collection time is non-negotiable. We reserve the right to collect at this time without prior discussion. Flowers in containers will be removed and left at the venue. Any floral decorations which are strapped or taped to products may not be removed as often this can be difficult without destroying the arrangement. garden games games must be used as intended, IE according to the game rules and are subject to the same rules and violations as other hired items. audio guest book we are not responsible for the content left by your guests in the audio guestbook. we hear all messages that are left and we reserve the right to delete any racist, abusive, or offensive messages.

orders

We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order being dispatched. We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and will refund in full any payment you have made. payments All goods hired will require a £50.00 non-refundable deposit at the time of the booking to secure the date. If the required date is within 6 weeks of placing your booking, full payment will be required. The balance of the complete cost of the hire is due for payment 6 weeks prior to the goods being dispatched. The preferred method of payment is by bacs. We are happy to accept payment by cash or cheque also. If paying by cheque, all cheques must be accompanied by a cheque guarantee card number and card expiry date – these details must be added to the back of the cheque prior to sending. If the balance payment is not received we reserve the right to withdraw our acceptance of your booking. No delivery will be made without receipt of the balance. Delivery will not be made without receipt of the full invoiced balance and security deposit transaction. If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and also the costs for the extended hire. No refunds or credits will be issued for any items that are returned unused.

security deposit

A security deposit of £150.00 must also be provided with the balance payment 4 weeks prior to the date of booking. a security deposit is held against the safe and prompt return of the goods under hire. The replacement cost of all losses and damages will be required and invoiced if any items are broken or missing. This action will not be taken without prior discussion with the client and any goods missing or broken will be communicated after the event has finished. the cost of the broken or missing items will be determined after the event. Substitute items will not be accepted and all damaged items remain the property of The English Wedding Company and should therefore be returned. security deposit If, for any reason, you wish to cancel your booking you should email us at hello@theenglishweddingcompany.co.uk in the first instance. All cancellations or reductions in numbers of items to be hired must then be confirmed in writing and will only become effective on receipt of your cancellation email or letter. You will incur a cancellation charge based upon the value of the balance owing. This amount is dependent upon the length of notice we receive from you i.e: Cancellations made from 4 weeks prior to the date of delivery will be exempt from a cancellation charge. Note - your £50.00 deposit is non-refundable but no charge will be levied against the balance owing. Cancellations made less than 4 weeks prior to the date of delivery will be charged at 75% of the balance owing on the total contract price. Cancellations made within 7 days of the delivery date will be charged at 100% of the balance owing on the contract price. Cancellation charges will automatically be deducted from your credit/debit card or added to your invoice.

OWNERSHIP

All goods remain the property of The English Wedding Company, 25 Barkby Road, Syston, Leicester, LE7 2AG

DELIVERY AND COLLECTION

Deliveries and collections will be made in person by The English Wedding Company using our own fully serviced vehicles. In some instances such as diy hire items can be collected from our premises by prior arrangement. Posted packages will be sent using the Royal Mail recorded signed for delivery service. The English Wedding Company will not be held responsible for non-delivery of any posted goods. All packages are issued with a tracking number for traceability whilst in transit. Delivery and collection charges are quoted on an individual basis, based on the location postcode. You or an appointed person will be required to inspect and sign for the goods at the time of delivery. Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised to do so. Any discrepancies to the order must be notified within 24 hours of the delivery. Any discrepancies that are not notified during this period will be exempt from any credit/refund. Please be aware that the goods remain your responsibility until they have been collected by The English Wedding Company. You should therefore make every effort to ensure goods are kept dry and are retained in a secure place until this time. Goods that are not returned will be charged at the price quoted in your contract. Hired goods must be returned in their original packaging and packaged in accordance with the guidelines supplied. Failure to do so may result in breakages and therefore charges against your deposit. All items must be repacked and stored together ready for collection.

SWEETS / DONUTS and edible favours

The hirer accepts full responsibility of accepting and understanding ingredients/age guidelines of sweets and donuts and informing their guests of this information. Full ingredients of all sweets and donuts available on request. The English Wedding Company cannot be held responsible for any injuries or death caused from the consumption of any sweets or donuts provided. All sweets and donuts have been made in a factory also manufacturing nut products. The English Wedding Company cannot be held responsible for any allergies, injuries or death resulting from nuts or other products. Sweet and donut variations may vary due to availability. Approx 100g of sweets per guest. Vegetarian Sweet choices are available on request. The Hirer is fully responsible for ensuring that children are supervised at all times during the hire period to avoid choking and to avoid any accidents around glassware. The English Wedding Company will not be responsible for such injuries or death. The English Wedding Company cannot be held responsible for any safety issues regarding consumption of sweets and donuts or the use of any equipment used. All glassware is cleaned and sterilised and sweets are filled at the venue.

LAW

These items and conditions and any contract formed between us shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts. If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made by made in writing to The English Wedding Company, 25 Barkby Road, Syston, Leicester, LE7 2AG PRIVACY POLICY In no circumstances shall our liability to you exceed the invoice value of the contract. The English Wedding Company or any of their employees shall not be liable in respect of damages/injury/loss or any other damage incurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/herself of the suitability/condition/placement of the equipment upon receipt. Caution should be exercised in particular with the use of candles; we shall not be liable for any damage/injury/loss caused as a result of using candles. Permission should be sought from the venue as to the suitability of all items hired.